Phone: 1800 245 614
Mail: customer.service@boqfinance.com.au
Address: Level 3, 100 Skyring Terrace, Newstead QLD 4006
Customer details verification
I’ve been contacted by BOQ Finance. How do I know it’s genuine?
At BOQ Finance, it is important to ensure that the personal information we have on file for our customers is accurate and current.
In order to comply with legal requirements, BOQ Finance is required to perform ongoing reviews of our existing customers on a periodic basis.
We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.
If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.
- Phone (within Australia): 1300 624 717 or (07) 3022 5413
- Phone (from overseas): +61 7 3022 5413
- Hours of operation: Monday to Friday, 8:30am – 5:00pm AEST
Accessibility
We try to make banking accessible to everyone.
To ensure we provide features and functionality that makes our banking services as inclusive and accessible as possible, the following support options are available:
If you’re deaf, hard of hearing or have a speech impairment.
You can reach us through the National Relay Service. To contact them:
- Telephone Typewriter (TTY), call 133 677
- Speak and Listen (Voice Relay), call 1300 555 727
- NRS Chat (Internet Relay), connect to the NRS website or app.
- When you get through, ask to be connected to our Customer Service Centre on 1800 245 614. We’re available Monday to Friday (excluding National public holidays) between 08:00 – 17:00 AEST.