For all enquiries please contact us on:
Australia
Phone: 1800 245 614
Mail: customer.service@boqfinance.com.au
Address: Level 6, 100 Skyring Terrace, Newstead QLD 4006
New Zealand
Phone: 0800 967 802
Mail: customer.service@boqfinance.com.au
Address: Level 1, Building 3, 331 Rosedale Road, Albany, Auckland 0632
Customer details verification
I’ve been contacted by BOQ Finance. How do I know it’s genuine?
At BOQ Finance, it is important to ensure that the personal information we have on file for our customers is accurate and current.
In order to comply with legal requirements, BOQ Finance is required to perform ongoing reviews of our existing customers on a periodic basis.
We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.
If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.
- Call our dedicated team on 1300 624 717 or (07) 3707 4546 (Monday - Friday 8:30am to 5pm AEST)
- If you are overseas call +61 7 3707 4546 (Monday - Friday 8:30am to 5pm AEST)
- Contact your dedicated financial specialist
Accessibility
We try to make banking accessible to everyone.
To ensure we provide features and functionality that makes our banking services as inclusive and accessible as possible, the following support options are available:
If you’re deaf, hard of hearing or have a speech impairment.
You can reach us through the National Relay Service. To contact them:
- Telephone Typewriter (TTY), call 133 677
- Speak and Listen (Voice Relay), call 1300 555 727
- NRS Chat (Internet Relay), connect to the NRS website or app.
- When you get through, ask to be connected to our Customer Service Centre on 1800 245 614. We’re available 24 hours a day, 7 days a week.
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If English isn't your first language
Interpreter servicesWe know many of our customers prefer to speak to us in a language other than English. If you’d rather speak to us in another language, we can arrange for an interpreter to help you when you call us. The interpreter services are free of charge.
Read about our interpreter services in your preferred language.
- 如果您希望用普通话和我们交流，您拨打我们电话 1800 245 614 时我们可以为您安排翻译。
- Nếu quý vị muốn nói chuyện với chúng tôi bằng tiếng Việt, chúng tôi có thể thu xếp thông dịch viên để giúp đỡ khi quý vị gọi điện cho chúng tôi theo số 1800 245 614
إذا كنت تفضّل التحدّث إلينا باللغة العربية فيمكننا التنسيق مع مترجم لمساعدتك عند الاتصال بنا - على الرقم 614 245 1800
- 고객이 한국어로 소통하기를 원하는 경우 1800 245 614 로 전화하시면, 전화 통역 서비스를 준비해 드릴 수 있습니다.
- 如果您希望用粵語和我們溝通，我們可以安排一名口譯員在您致電 1800 245 614 聯絡我們時為您提供幫助。
- 如果您希望用普通话和我们交流，您拨打我们电话 1800 245 614 时我们可以为您安排翻译。
