General enquiries

For all BOQ Finance related enquiries, please call us on 1800 245 614 if in Australia. Further contact details below:

Australia

Phone: 1800 245 614

Mail: customer.service@boqfinance.com.au

Address: Level 6, 100 Skyring Terrace, Newstead QLD 4006

New Zealand

Phone: 0800 967 802

Mail:  customer.service@boqfinance.com.au

Address: Level 1, Building 3, 331 Rosedale Road, Albany, Auckland 0632

 

Customer details verification

I’ve been contacted by BOQ Finance. How do I know it’s genuine?

At BOQ Finance, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, BOQ Finance is required to perform ongoing reviews of our existing customers on a periodic basis. 

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.

If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

  • Call our dedicated team on 1300 624 717  or (07) 3022 5413 (Monday - Friday 8:30am to 5pm AEST)
  • If you are overseas call +61 7 3022 5413 (Monday - Friday 8:30am to 5pm AEST)
  • Contact your dedicated financial specialist

Client Lifecycle Team

If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team using one of the following options:



Deceased Estate Assistance

Losing a loved one can be an upsetting and stressful experience. We are here to help make the process of settling your loved one’s banking and estate as easy as possible during these difficult times.

For further information, please visit our BOQ website.

 

Accessibility

We try to make banking accessible to everyone.

To ensure we provide features and functionality that makes our banking services as inclusive and accessible as possible, the following support options are available:

If you’re deaf, hard of hearing or have a speech impairment.

You can reach us through the National Relay Service. To contact them:

  • Telephone Typewriter (TTY), call 133 677
  • Speak and Listen (Voice Relay), call 1300 555 727
  • NRS Chat (Internet Relay), connect to the NRS website or app.
  • When you get through, ask to be connected to our Customer Service Centre on 1800 245 614. We’re available Monday to Friday (excluding National public holidays) between 08:00 – 17:00 AEST. 

 

  • If English isn't your first language

    Interpreter services

    We know many of our customers prefer to speak to us in a language other than English. If you’d rather speak to us in another language, we can arrange for an interpreter to help you when you call us. The interpreter services are free of charge.

    Read about our interpreter services in your preferred language.

    • 如果您希望用普通话和我们交流，您拨打我们电话 1800 245 614 时我们可以为您安排翻译。
    • Nếu quý vị muốn nói chuyện với chúng tôi bằng tiếng Việt, chúng tôi có thể thu xếp thông dịch viên để giúp đỡ khi quý vị gọi điện cho chúng tôi theo số 1800 245 614
      إذا كنت تفضّل التحدّث إلينا باللغة العربية فيمكننا التنسيق مع مترجم لمساعدتك عند الاتصال بنا
    •  على الرقم 614 245 1800
    • 고객이 한국어로 소통하기를 원하는 경우 1800 245 614 로 전화하시면, 전화 통역 서비스를 준비해 드릴 수 있습니다.
    • 如果您希望用粵語和我們溝通，我們可以安排一名口譯員在您致電 1800 245 614 聯絡我們時為您提供幫助。

  • If you have low vision

    If you want to adjust you font size on our website, we recommend using the controls built in to your web browser, as they have a much larger zoom range.

    Some tips on how to do this:

    • For Internet Explorer or Opera web browser (Windows): You can use the zoom functionality to increase the size of all elements on the screen. Locate the Zoom icon in your toolbar or bottom status bar to change the zoom level.
    • For Chrome, Internet Explorer or Firefox (Windows): Hold down Ctrl key and press ++ to enlarge or -- to reduce, or hold down Ctrl key and scroll with your mouse wheel.